Privacy

Audhdistically Me privacy notice

This policy is operated by Jennifer Lucas, trading as Audhdistically Me. This privacy notice tells you what to expect us to do with your personal information.

Contact details

Jenny Lucas
Audhdistically Me
Email: jenny@audhdistically.me

What information we collect, use, and why

We collect or use the following information when you interact with Audhdistically Me in order to provide services, digital resources, programmes, memberships, and coaching services:

Names and contact details (such as email address and phone number)
Optional social media identifiers (such as Instagram usernames) where voluntarily provided
Addresses (where relevant)
Date of birth (where relevant)
Account registration details
Purchase history and transaction information
Payment details (including card or bank information processed via secure third-party payment providers)
Website user information (including user journeys, analytics, and cookie tracking)
Marketing preferences and communication consent
Photographs or video recordings where consent has been given
Call recordings
Records of meetings, coaching sessions, or decisions
Information relating to enquiries, compliments, or complaints

Some services may also involve the use of automated tools or artificial intelligence systems to generate reflective prompts, summaries, or responses based on user input. These tools are used to support the services provided and do not replace professional advice.

The Burnout Buddy app

Burnout Buddy is our rest and self-reflection app, included with membership and available by subscription. If you use it, this is what happens with your information.

We store your email address and whether your access is active, because that is how the app knows to let you in. The lawful basis for this is contract.

If you choose to switch on the app's memory, we also store your check-ins: the feeling you tapped, the kind of rest it pointed to, the activity size you chose and when it happened. If you use the diary, we also store your entries, your mood words and any body signals you tap. Because this relates to your wellbeing, the law treats it as special category data, and we only ever store it with your explicit consent, which the app asks for in plain words before anything is saved. The lawful basis is explicit consent, and our additional condition for processing special category data is that consent. You can withdraw consent at any time from the My Pattern page inside the app, which stops anything new being stored, and you can ask us to delete what is already stored at any time. If you talk with Brian, your messages are sent securely to OpenAI to generate his replies. OpenAI does not use them to train its systems, and holds them only briefly for its own security checks before deleting them. We do not save your conversations.

If you use the voice option, your recording is sent securely to OpenAI to be turned into text. OpenAI does not use it to train its systems, and holds it only briefly for its own security checks before deleting it. We never store the audio ourselves. The app also creates short pattern summaries from your check-ins and diary entries, and these are stored with the same consent and deletion promises as everything else. To create your reflection, your recent check-ins and diary entries are sent securely to OpenAI. OpenAI does not use them to train its systems, and holds them only briefly for its own security checks before deleting them.

Your Burnout Buddy data is held by Supabase in their Ireland region, inside the European Union, with security rules that mean you can only ever read your own records. The app is hosted by Netlify, login emails are sent through IONOS, and membership status updates travel through Make.com. Each of these acts only on our instructions. Your check-in data is never sold, never shared for marketing and never used to train AI systems.

If your membership or subscription ends, your Burnout Buddy access switches off and your app data is deleted after a 30 day grace period, or sooner if you ask. Burnout Buddy is a self-reflection tool, not a medical device, and it does not diagnose or treat anything.

How we use your information

We use the information we collect in order to:

deliver coaching services, programmes, memberships, and digital resources
manage bookings, purchases, and customer accounts
send requested downloads and service updates
communicate about coaching sessions, events, or programmes you have joined
send newsletters, stories, and offers where you have given marketing consent
manage community spaces or membership platforms
respond to enquiries or support requests
improve our services, website experience, and digital resources
comply with legal, financial, and regulatory obligations

Where contact details are provided, communication may take place via email or messaging platforms where appropriate, including SMS or WhatsApp where a phone number has been voluntarily provided.

Where a social media username (such as an Instagram handle) is voluntarily provided, it may be used to communicate with you on that platform in relation to your enquiry, participation in a community, or engagement with Audhdistically Me content. Social media usernames will not be used to access accounts or collect additional data beyond what is publicly available.

Marketing and service communications

We may use your contact information to send service updates, event reminders, newsletters, and relevant offers or resources. These communications may be delivered via email, messaging platforms such as WhatsApp Business, and SMS or similar messaging tools. You may opt out of marketing communications at any time.

Cookies and analytics on this website

This website uses Google Analytics to see which pages get read, where visitors found us and which buttons get pressed. It only switches on if you say yes on the cookie banner. If you say no, no analytics cookies are set. We remember your choice in one small cookie called am_consent for 180 days, and you can change it at any time using the Cookie settings link at the bottom of every page. Google explains how it uses information from sites that use its services at policies.google.com/technologies/partner-sites.

Some pages show content from other services when you use them: sign-up forms from our email platform, Funnel Sketchers; the latest podcast episodes from Apple Podcasts; and, on the press page, a video from YouTube, which only loads if you press play. The press page itself sets no cookies.

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. Our lawful bases include:

Consent. Where you have given permission for us to send marketing communications or process certain types of information.
Contract. Where processing is necessary to provide services you have purchased or requested.

Your rights under data protection law include:

The right of access to your personal information
The right to correct inaccurate data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where consent is the lawful basis

If you make a request, we must respond within one month. To exercise your rights, please contact us using the details above.

Where we get personal information from

We collect personal information directly from you when you:

sign up to mailing lists or free resources
purchase services or products
join programmes or memberships
communicate with us via forms, email, messaging platforms, or calls

How long we keep information

We keep your personal information for as long as necessary to provide services and maintain records.

For marketing purposes, we will typically retain your information while you remain subscribed to our mailing list. If you become inactive for a prolonged period (usually around 12 months), we may remove your details.

If you request deletion of your data, we will remove it unless we are required to retain it for legal, tax or contractual reasons.

We only share personal information where necessary to operate our services. This may include trusted third-party service providers such as payment processors, email marketing platforms, membership or course platforms, and messaging platforms used to deliver services. Information may also be shared where required for safeguarding or legal obligations.

How to complain

If you have concerns about how your personal information is used, please contact us using the details above.

If you remain unhappy after raising a concern with us, you can contact the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

Last updated 27 September 2026. Website cookies and analytics section added 22 October 2026.